All good things must come to an end, they say, and this may be the day that saying comes true for your relationship with Netflix. Sometimes it can be tricking breaking up with an online service, but that’s not the case with America’s top streaming service. Still, you want to be sure to do it the right say, so let’s take a quick look at how to cancel your Netflix account.
The reasons for canceling a Netflix subscription can vary from the very happy to the very sad to the downright angry. I hope your reason runs to the front end of that array, but whatever the cause, the cancellation process is all the same.
Monthly Subscription Services
You probably know that like many other online services, a Netflix subscription runs from month to month. Whether you signed up with a credit card, checking draft, or PayPal, it is going to renew and charge that account until you tell it to stop. You never have to worry about Netflix not renewing next month and being there for you.
The only exceptions to this rule are when you create your subscription using a Netflix gift card or don’t have enough balance in your bank account or on your credit card for the payment.
Maybe someone gave you one for a holiday, birthday, or other gift giving occasion, or maybe you purchased one at a local gift or department store so that you would not have to use a credit card online to subscribe. When the balance on this card is depleted, your Netflix subscription may be cancelled. You will receive an email notification about it so that you can provide either another gift card or alternative method of payment but if you ignore that, your service will end.
The same is true when you do not have funds available on your credit card or in your bank account. Be especially careful about letting this happen if your subscription payment is drawn from your checking account via PayPal because, believe it or not, you can become overdrawn and incur overdraft fees when an electronic transaction tries and fails to process due to insufficient funds. That can lead to big problems down the road, so don’t let it happen. If you want to cancel your Netflix subscription, you have to be sure to do it the right way.
Before You Cancel
As you get ready to make this big change, you might be wondering about a couple of other things, too. Just what that is will depend on your reason for cancelling.
Don’t Want It
You might be wondering why you keep your Netflix subscription going because you realize you really have not used it much at all. You thought it would be a great way to watch old television shows and your favorite movies, especially with all the Disney studio films coming onboard at the site, but in the end it turns out you barely touched it.
Or, you might be angry with Netflix and want to cut them off right now. Maybe the service is always buffering or the quality isn’t all that good. Sometimes it might not work at all, giving you only an error message on the screen. Maybe it’s almost impossible to find a movie or show you want to watch. In all of these situations, there are quick and easy things you can try before cancelling your account.
- First, verify that you have selected the right options for Netflix in your account settings. You can change the speed of the data stream to better match your home Internet service, for example.
- Another thing you might look at is your membership level. If you are at the basic level (one screen), you can only stream standard definition video. At the middle membership range (two screens), you can stream basic high definition, but to match up with your ultra HD television, you have to upgrade to the ultimate account level (four screens). Matching your subscription level with your television’s display capabilities might make a huge difference.
- As for error messages, these often require a simple reboot of your entire entertainment system, including the modem and router. Unplug it all. Unplug components from electrical outlets and from other components. Let them set, cold and inactive, for five to ten minutes. Then, reconnect each component, one at a time, and try to connect to Netflix again.
- When your problem is finding the movies you want to watch, there are two ways to go: Genre codes and browser extensions. Both of these require getting to a web browser whether through your Smart TV, laptop, or smartphone, but from there you can add it to your list and then select it from your TV when watching there. And that’s another tip on this issue — it is almost always easier to find and add movies online than in the Netflix app.
I suggest trying these tips before giving up on Netflix altogether. Sometimes it is a little time consuming getting to know how the service works but once we iron out those issues that are almost always under our own control, we find the service to be really reliable and enjoyable.
Don’t Need It
Let’s say you are closing your account because you are getting married, each of you has had an account for years, but now you only need one shared subscription. The question here might be about profiles.
Netflix profiles allow you to keep a list of favorite movies or TV shows. Maybe it is a classic movie you could watch over and over again, like Jaws or Move Over, Darling. Pop it in your list and it is always there when the mood hits. You may be a new fan of Star Trek thanks to the recent series of movies and want to watch all the old series and movies to learn the original history of the Enterprise and its mission. Well, it will take years to make it through all of that, so you add to your list all five series and the two movies Netflix has available, then make up a schedule that lets you get through it in less than two years.
You might wonder if there is a way to merge your profile and list into your new spouse’s account, or his onto yours, or both into a totally new subscription. The quick and dirty answer on that is “no.” It is not possible to move or merge your Netflix profile or list from its present account into another one. The two of you will have to decide who gets to keep their profile and movie list, or you could both start over clean with a new account, building a new profile and list together.
Can’t Afford It
When you are cancelling because you can’t afford it anymore, the most important factor is timing. You want to be sure to cancel in time so that no additional subscription fees are charged to your bank or card. On the other hand, you do not want to lose any of your valuable viewing time.
This is easy: Cancel it right now. You won’t lose a day of the month coming to you. You will see how that works up next in the ‘how to cancel’ tutorial.
How to Cancel Netflix
When you first see the cancellation screen, Netflix claims to not want to lose you as a customer, but you could not tell it by how easy they make it. They offer no objection at all except to remind you that if you ever need them again, they’ll be right there waiting for you. Be sure to read the screen before clicking the blue button!
Here is how to cancel your Netflix subscription:
- Go to Netflix online.
- Enter your username and password to enter the site.
- Click on your profile icon to access your profile settings.
- Now, hover over the little profile icon in the top right corner of the screen. When the drop-down menu appears, choose ‘Your Account’.
- On the next screen, click the ‘Cancel Membership’ button (see image).
- At the ‘Cancel Your Membership?’ screen, read everything there and then click the blue button to ‘Finish Cancellation’.
- You’re done!
If you prefer to do this through the app on your smartphone or tablet, you may, but you will end up leaving the app to do it. Once you click on ‘Cancel Membership’ you are sent to the Netflix web site in your browser. The steps to cancel are the same as shared above. I would go directly to the web site in the first place, save a couple steps.
As we go through life, our needs change. This is true of our relationship with Netflix as much as any other. The good thing about breaking up with Netflix is that it is non-confrontational, no one objects and nobody gets hurt. Plus, they promise to be there for us if we ever need them again, and they really mean it. Just be sure to follow the instructions and tips given here so that your break up goes smoothly and you have no regrets. Thanks for reading!