I’m pretty sure Netflix was created by God because it is so great. But sometimes you can get an UI-800-2 error code on Netflix that kills the mood. You can watch movies and shows whenever and wherever you are, including on your phone. Netflix has millions of devoted users worldwide, and even has several memes on the internet, including “Netflix and chill”. While Netflix is so great, you can run into some issues with it, both on your side and possibly on their side (although it is highly unlikely). Check out this guide to fix the error code UI-800-2 not only on your Smart TV, but also on some other devices and learn the fixes for some other popular problems you may encounter when trying to watch Netflix.
Error Code UI-800-2
What does it mean?
Basically when you get this error code it means that your device needs to be refreshed, almost like you would do with a computer. This error can pop up on many different devices, including your Blu-Ray player, Roku, as well as your smart TV. The fix for this code are very simple to do, and I will go over it in just a moment.
It’s not you, it’s me
Is it on Netflix or is it on you? The answer is… it is definitely on you. Netflix will very, VERY rarely have any issues on their end. Their servers hardly ever go down, and the errors that may have occurred previously are fixed so that problem doesn’t happen again.
Now let’s go over how to fix UI-800-3 for multiple different devices. Some of these will be the exact same fixes across all the devices, but I will include them.
Before we go over those, let’s go over the “universal” fix for just about anything. You can use this fix on just about any device, including computers, streamers, consoles, TV’s, anything. You can use this if your device totally freezes up or is running poorly. Let’s go over the steps:
- If possible shut down your device, if not then unplug the power cord from the back of your device (you can remove the battery from a laptop)
- Wait 30 seconds or so then plug your power cord back in and power up your device
- Let your device start up for about a minute, then you should be good to go
This basically resets the device back to a point where it was working properly. You will see this fix in just about every fix for this Netflix error code.
Error fix for Roku streamer
To fix this error on your Roku streamer you will need to restart your Roku device. Here’s how:
- Power down your Roku streamer
- Remove the power cord from the back of your Roku device for a couple seconds (around 10 to 15 seconds)
- Plug the cord back in and start your Roku up
- Wait a bit for your Roku to power back up and connect to the WiFi, then try Netflix again
Doing this should restart your Roku device, and Netflix should be happy again and you shouldn’t get the error code again.
Error fix for and Blu-ray player
If your Blu-ray player (any Blu-ray player) gives you this error code there are actually two fixes you can do to fix this. Let’s go over them:
1. Restart your Blu-ray player
- Power down your device and wait for it to totally shut down
- If possible remove the power cord from the back of the device, if not unplug the device from wherever it is plugged in at
- Wait about 30 seconds to a minute then plug your power cord back in
- Power your Blu-ray player back up and pull up Netflix again
Like I said before, this is the first of the two fixes. This fix is a bit of a pain in the butt, so there is an easier fix that you can do.
2. Sign out of Netflix
- Go to the settings or icon gear
- If you don’t see the settings icon, or if you simply want a blast to the past, you can pull up the menu option by pressing this sequence of buttons on your remote: up, up, down, down, left, right, left, right, up, up, up, up
- Click on reset, or if that isn’t an option select sign out or deactivate
- You will be signed out, now you can sign back in and get back to your movies and TV shows
This option is definitely less of a pain in the butt, so if you don’t want to mess with unplugging the power cord then this is your other option.
Error fix for table top streamer
If your streaming device (that isn’t a Roku) gives you the error code you can easily fix it. Yes, this fix uses the same fix basically every other device used, but with an extra step.
- Unplug the power cord from the back of your device for about 30 seconds
- While you have it unplugged press the power button down to totally discharge it
- Once you finished that go ahead and plug the cord back into your device and power it up
- Launch Netflix and you should be good to go
Powering down your device completely by cycling the power button helps it totally reset, so you should not have any Netflix issues after that.
Fixing UI-800-2 on your Smart TV
Now let’s get to the reason you are probably looking at this article for; fixing this code on your Smart TV. Keep in mind that these are basically the same fixes as above.
Fix 1: Restart your TV
- Unplug your TV for about a minute, then press the power button to drain the power completely from your Smart TV
- If you cannot do that for some reason then leave your TV unplugged for a good 3 to 5 minutes
- Plug your TV back in and power it up
- Turn on Netflix again and get back to watching your shows and movies
Again, draining the power from your Smart TV resets it and allows you to basically reset the Netflix error code. If you don’t want to do this fix for any reason, there is one other that you can do.
Fix 2: Sign out of Netflix
- Go to the settings menu or select the gear icon
- Just like above, you can enter in the sweet button combo: up, up, down, down, left, right, left, right, up, up, up, up
- Select reset, sign out, or deactivate (whichever option you have) to sign out of Netflix
- Sign back into Netflix and get back to watching your movies and shows
Yes, both of these fixes are the exact sames steps as the fixes for Blu-ray players. The first way is the universal fix, while the second option is the easier of the two to do. iIn my opinion you can’t go wrong with using the first fix because it gives your TV a nice little reset. This doesn’t hurt it nor will you lose any of your information on it.
Other Common Problems
There are some other issues that can stop you from watching Netflix. These two are definitely the most common problems, so let’s go over them.
Are Netflix’s servers down?
I will start off by saying this problem is EXTREMELY rare, but that doesn’t mean it is not impossible. Netflix’s servers are extremely reliable and don’t often go down. If you are experiencing problems and want to know if the servers are down you can check out Down Detector (can be found here) for Netflix to see if anyone else has reported the problem as well. This site also allows you to check servers for just about anything there is, so it can come in handy for many different games and websites. If you find that the servers are down you will have to wait until Netflix fixes the problem. If no one else is reporting anything you might have a different issue.
If you can’t watch Netflix, and you see that the servers aren’t down, the best bet is to do a restart on your modem and router because the problem is likely your WiFi connection. Here’s how:
- Unplug both the modem and router from the back of the devices
- Wait 30 seconds or so and plug in the MODEM first
- Wait for all the lights to stop blinking and then plug in your router
- It will probably take about one minute to get the WiFi back after plugging in your router so be patient
If after yo have done this and it still isn’t working you might need to do a restart on your device. Here are the instructions again:
- Unplug the power cord from the back of your device
- Wait about 30 seconds to one minute, then plug your device back in
- Power your device up and try Netflix again
If any of these fixes don’t work then you might have to research the problem a little more specifically. If you are given an error code simply Google it and figure out how to fix it, it could be easy or complex. If you aren’t comfortable doing it you can probably find a YouTube video somewhere and watch someone else do a video about how to fix it so you can be more comfortable.