Technology is both a blessing and a curse. We all love our smart phones, our tablets, and our computers, but when they malfunction and spaz out on us it is extremely frustrating. And there is really nothing more infuriating than when you are watching Netflix on your computer and your internet connection drops. Yesterday I actually got disconnected from the internet with a message saying, “DNS probe finished no internet” and wasn’t able to connect to the internet for a bit until I figured out a fix. Follow this guide to help you fix that.
What does “DNS probe no internet mean”?
This is a notification many Chrome users have experienced over the years that stems from a lack of internet connection or possibly your computer’s protection or firewall. There are a few fixes to the problem, but there is no real “actual” solution to the issue. When I got this yesterday I didn’t actually look for fixes online, so it took me a little longer than what I would like to admit. If you follow these instructions it will take yo considerably less time.
The computer that this happened to me on was my Windows 10 machine, so these fixes aren’t just for Mac computers. The problem was actually from an internet outage in my area, and when it came back my modem didn’t want to pick the signal back up for whatever reason.
Fix 1: Hard Restart
Before you start anything any more complicated first try to do a hard restart on you modem, router, and computer. Follow these steps to do so:
Step 1: Reset your modem and router
- Unplug your power cords from your router and modem
- Wait about 30 seconds then plug in the power cord to your router first
- Wait until all the lights on your modem have stopped blinking, then plug your router in
Step 2: Reset your computer
- After performing a hard reset on your modem and router go ahead and power off your computer (Mac or Windows)
- Unplug the power cord from the back of the computer
- If you have a MacBook hold down the power button to perform a hard reboot
- Wait 30 seconds then power your computer up again
- After it is powered back on try using the internet
- If it does not work move onto the next fix.
This is the easiest fix out of the fixes on this guide. If you ever have internet issues or if your connection is poor try doing a hard restart on your modem and router before you go onto any other fixes.
Fix 2: Change TCP/IP4 (For Mac)
Use this fix for your Mac if you are still experiencing problems.
- Go to system preferences by either doing a search or by going to Launch Pad and finding it through there
- Click on Network
- When it opens you will get a list on the left side of the box. Highlight WiFi connection and find the box that says Advanced
- Select the second tab that says “TCP/IP”
- Make sure that the first drop down box says “using DHCP:
- From there you will delete entires in the DNS tab by going to the DNS tab and clicking on the minus (-) button in the first box
- Go back over to the TCP/IP tab and click on “renew DHCP lease”
This basically totally refreshes your internet connection and forces your computer to reconnect to the internet.
Fix 3: Change TCP/IP4 (Windows)
This fix is for Windows 8 and Windows 10. Follow these steps:
- Go to the start menu then select the gear for settings along the left side
- In the search bar type in “network connections”
- Right click on your network and select “properties”
- A list will appear under the network tab- find Internet Protocol Version 4
- Click on properties
- Type in these numbers into the bottom box:
- Preferred DNS server: 18.104.22.168
- Alternate DNS server: 22.214.171.124
- Click on OK
- You can restart your computer if you want
That should solve the issue. As usual, if it didn’t work, go to the next fix.
- Note: You can also use these numbers instead if the ones above didn’t work:
- Preferred DNS server: 126.96.36.199
- Alternate DNS server: 188.8.131.52
- Also select the box that says “Validate settings upon exit”
Fix 4: Command Prompt (Windows)
Follow these steps to open the command prompt as an admin, and then to fix the “DNS probe” issue.
Step 1: Opening Command prompt as a administrator for Windows 8 and 10
- Right click on the start button in the bottom left of your screen
- Click on “Command prompt (admin)”
- You may be prompted to give the command prompt permissions- click yes
- Command prompt will open up
Step 2: Fix DNS probe
- After opening the command prompt type in this prompt:
- netsh winsock reset then press enter.
- After typing in the prompt go ahead and restart your computer
This should work, if not move onto the next fix.
“A language that doesn’t affect the way you think about programming is not worth knowing.”
― Alan J. Perlis
Fix 5: Clear your browser cache and history (Mac and Windows)
Follow these steps to clear your internet history on the Chrome browser:
- Open up Chrome and go to the “hamburger” along the top right of the screen (three bar stack)
- Go down to settings
- Once settings opens up go over to the first tab along the left that says History
- Click on the box that says “clear browsing data”
- You can select every box on the list that pops up, but just make sure that these are selected:
- Browsing history
- Cookies and other site and plugin data
- Cached images and files
- Hosted app data
- Select clear browsing history
Fix 6: Check with your local ISP
If none of these fixes did not work try contacting your Internet Service Provider. There is a possibility that there might be an outage in your area that is causing your issues. You can also check out the website Down Detector (can visit their site here). They monitor and provide real time outages for your area, and they also monitor other things, such as Netflix, Snap Chat, Pandora, PlayStation, anything like that.
Other Wifi Issues with Easy Fixes
Here are a few common issues people have with Wifi and the fixes for them.
This usually plagues us when we are needing a consistent, fast wireless connection. Typically the cause is the router, so just what can you do about it?
Fixes: There are actually a couple fixes for this problem.
Fix 1: Try to either move closer to your wireless router, or get a Wifi Extender. That way it can reach every part of your house.
Fix 2: Perform a hard restart (follow the instructions above). That usually resets the network so you can try to get a better speed.
Fix 3: It is possible that there are too many devices connected to your wireless internet. Try disconnecting or turning off some devices that aren’t in use so that can de-clutter your internet system.
General Wifi Issues
If you ever have just general Wifi issues, like slow connection or no connection at all, then there are some steps you should take to try to get the connection back. Here are the steps (in this order):
- Unplug your power cable from your modem and router
- Wait 20 to 30 seconds and then plug in the power cord to your modem first
- Wait until all the lights stop blinking on the modem plug your router back in and wait another 20 or so seconds
- Try to reconnect to the internet with whatever device you had issues with
- If that doesn’t solve the problem the next step is to power off and unplug that device (whether it is a computer, Xbox, PS4, iPad, whatnot)
- If it is a tablet or phone go ahead and perform a hard reset. For iOS devices hold down the power and home button until the Apple logo appears
- For Android devices: either remove the battery or hold the volume up and power button simultaneously until the screen goes black, and then until it begins to power back up
- Power the device back up and try to reconnect to the internet
Overall, the notification “DNS probe finished no internet” is not a horrible problem to solve. Typically just doing a hard restart on your modem and router is enough to get the internet back up and going again. Sometimes you do need to do a little more, but those fixes are pretty simple to do. If you are still having issues after performing all of the steps then contact your ISP to make sure that nothing is down on their end. They may also be able to do a reset on their end that could very well fix your problem. While it is frustrating to have this issue there is no way around never having Wifi issues.
For general Wifi issues you should always do a hard restart before trying to track down the problem. That way you can narrow down any issues you may have. A hard restart restores a network and might kick out any hiccup they may have. After that if you are still having issues do a hard restart on the device you are having issues with. You should also try to connect to the internet with a different device in case the problem is your device.