Are you having issues with your Kindle Fire and don’t know how to fix it? Do you want to simply hard reset your Amazon Kindle Fire and erase all the data?
No matter if you want to learn how to reset Kindle Fire HD or HDX, we have you covered. Follow this guide to help you do just that.
“Whatever the cost of our libraries, the price is cheap compared to that of an ignorant nation.”
What exactly is a Kindle Fire?
The Amazon Kindle Fire is Amazon’s e-reader tablet. It was first released in 2011 and featured not just books (like the Kindle) but also movies and shows, games, and apps. It ran on a customized Android operating system called Fire OS. Amazon is now on it’s fifth generation of Kindle Fire tablets, which was released late in 2015.
One of the biggest positives about the Kindle Fire is the price. I actually just bought a 5th generation Fire tablet for $40.00 and it runs and works very well. The interface is responsive and runs smoothly. I also have Amazon Prime so I can watch shows and movies that Prime offers, as well as getting great free apps and books, and also have access to the Prime music to download free songs and albums.
While the Kindle Fire is a good little device that’s not to say it doesn’t have it’s problems and issues. Let’s go over some of those problems and how to fix them.
How to: Soft Reset
Before we go over some common issues lets first go over what a soft and hard reset is.
The first reset we’ll go over is a soft reset. A soft reset essentially just restarts the Fire but it doesn’t erase anything on your device. You typically use it when your device has frozen up.
Follow these steps to do a soft reset:
Kindle Fire Generations 1-4
- Hold the power button down for 15 seconds
- After your device shuts off it will power itself back on
Kindle Fire 5th Generation
- Hold down the volume down and power button for 15 seconds
- Device will power down then turn itself back on again
How to: Hard Reset
The second reset we will go over is a hard reset, also called a factory reset. A hard reset completely resets the device and removes your data and media from the device and sets it back to factory default. Follow these steps to perform a hard reset on your Fire:
Kindle Fire Generations 1-2
- Go to settings
- Next select device
- Press on “Reset to factory default”
- Select “Erase everything”
Kindle Fire Generations 3-5
- Go to settings
- Next go to device options
- Click on “reset to factory default” and click reset
You would probably use a hard reset when you are either selling or giving your Fire to someone else, or if you feel like you are having so many issues that it may warrant a hard reset. If you are having issues with your Fire then check out the guide below for fixing many common problems found with the Fire devices.
Common Problems with Kindle Fire tablets
I have had 3 different Kindles, each of them were different generations of Kindles and each of them have had issues and glitches that I have had to fix. Here are some of my most common problems:
1. Keyboard going wonky
Maybe wonky isn’t the technical term, regardless, I have had the keyboard not press the letter I had actually pressed. Basically the keyboard doesn’t type what you are actually trying to type. It has happened to me numerous times, so I’m willing to bet it’s a problem for other Kindle Fire users. Since it happened so much I learned how to fix it. Follow these steps to fix your wonky keyboard:
- First thing you need to do is clean off your Kindle’s touch screen with a cloth and screen cleaner. Sometimes there is something on the screen that can actually affect the keyboard.
- If cleaning the screen doesn’t work the next step is to perform a soft reset. A soft reset will not erase any of your files or anything you have stored on your device. Follow the steps above to figure out how to do a soft reset on your Fire device.
- If the keyboard still isn’t working the next step is to do a hard reset.Keep in mind that a hard reset will erase your files and your data on your device, but the majority of that is recoverable since it is probably stored in the cloud. Follow the instructions above to see how you do a hard reset your Kindle device. Doing a hard reset will erase any potential corrupted files and clear up your Fire’s issues.
- If by some chance you are still having issues you can contact Amazon by calling them at this number: 1-888-280-4331. You will be able to talk to a service tech about your issues and they might be able to walk you through some steps you hadn’t thought about, or could possibly send you a replacement Fire.
2. Freezing during Startup
I also had this issue, though not as commonly as I did with the keyboard being wonky. When powering on the Kindle Fire it would freeze up on startup and would not un-freeze itself. Again, I had to figure out a good fix to the problem and was actually able to solve the issue pretty quickly. Follow these steps to get your Kindle Fire back up and going:
- The first step is to do a simple reboot. Hold down your power button for 15 seconds then start it back up again. If it doesn’t work try turning it off and charging it before powering it back on. It is possible that the battery is almost dead and isn’t able to power it on fully.
- If that doesn’t work try doing a soft reset while having your Fire plugged into the charger.
- If that still doesn’t work try using a different charger. It’s possible that your charger is busted so try a different charger.
- If none of those solutions work contact Amazon at the number provided above.
3. An error code that says “An internal error occurred”
I have had this error pop up two times in all my time of owning Kindle Fire devices. This actually is caused by a poor internet connection from an app that requires the internet. Follow these steps to resolve the problem:
- Reset your modem and router- unplug your modem followed by your router for 20 seconds or so.When you plug the power cord back in make sure you connect the modem first, wait for the lights to stop blinking then plug in your router.
- The next step if that didn’t work is to do a soft reset on your Kindle Fire. Follow the steps above to do a soft reset.
- If that doesn’t work try doing a hard reset. Remember you will lose your data that isn’t saved on your device.
- After that if it still isn’t working contact Amazon at the number above.
4. Kindle Fire shuts down
I never personally experienced this, but quite a few people have had problems with their Fire constantly shutting itself down. Here are some solutions to the problem:
- Power down your Kindle Fire and stick it on a charger to try to charge it up a bit. After 30 minutes to an hour try powering it back on again.
- If that didn’t work try doing a soft reset on your Fire device. Follow the instructions above to perform a soft reset.
- There is a slight possibility that your Fire is overheating. Take off your case and let it sit for a bit until it cools down.
- If none of those solutions worked do a hard reset. You will lose any data that is not saved, but this is ultimately the last option before you call Amazon. Follow the steps above to perform a hard reset.
- The last option is to call Amazon and see what they can do. The number is: 1-888-280-4331. They can either try to give you and walk through other fixes, or they may be able to send you a replacement Kindle Fire.
Even though the Kindle Fire has some issues it is still a good tablet for a good price. I have the latest version of the Fire and it runs incredibly well. I wouldn’t say that I would rather have that over an iPad, but you can’t beat the price of $40.00 (it was on sale, it is usually $49.99). What is nice about the newest Fire is that it offers expandable storage so you can get a cheap SD card and get more storage with the Fire. I also like how light weight and how easy it is to hold.
If you aren’t a Kindle Fire fan there are always other e-readers, such as Nook, and even iOS devices with iBooks. I have used the Nook and didn’t really care for it that much because it was harder to get used to. iBooks is nice but I still prefer the Amazon Book Store because they have many more options than Apple does. I also have Prime so it makes it that much better to watch movies and shows directly from my Fire. Ultimately it is personal choice, but I personally really like the Kindle Fire line of tablets.