Netflix Error Code UI-113 Fix

When we’re ready to watch our favorite programming on Netflix but get an error code instead, it’s enough to make us want to throw something at the TV. That’s an understandable urge, but the problem most certainly is not the TV. Let’s take a look at how to apply a Netflix Error Code UI-113 Fix instead.

Nothing can ruin the moment more than sitting down with that special someone to watch a favorite romantic comedy, drama, horror flick, or whatever genre of the thousands available on Netflix, only to be stymied by an error code you’re sure no one on earth has ever confronted before it popped on our screen.

At Netflix, we think you have to build a sense of responsibility where people care about the enterprise. Hard work, like long hours at the office, doesn’t matter as much to us. We care about great work. – Reed Hastings

Is It Netflix?

The first words that come to mind may lay the problem at the feet of the Netflix app, but that’s rarely the case. Netflix has been delivering movies to us since 1999. The company uses the best methods available to make streaming flawless, whether we call on them to bring us an old movie favorite from the 1980s, new titles just added to their vast collection, or a binge series like The Walking Dead.

Netflix even offers a 30-day free trial so we can sample their apps before paying for it. New subscribers may be surprised at how well Netflix delivers streaming content to us as well as the many ways we can watch it. Netflix will bring movies to you on your television set, through a blu-ray player or game console, on a smartphone or tablet, and on your PC or Mac computer. You can watch it at home, on a bus or train, even on an airplane.

When we have a problem with Netflix streaming, it can usually be traced to our connection or device, or a combination of the two. It is only a matter of tracking it down and correcting it.

Netflix Error UI-113

Netflix users have been confronted with UI-113 errors on Playstation, Xbox, Roku, blu-ray players and smart TVs. Reports of the error can be found as early as February 2014 and as recently as this year. It usually shows itself after the Netflix app has tried and tried to bring content to a subscriber but the content cannot get through to the device.

When you see the UI-113 error code, it usually means that something in your device needs to be reset or refreshed. It can be anything from the device itself to the Netflix app to the connection to the internet you are using. Remember that we are dealing with a host of connections, devices, and caches. In the most basic of layman’s terms, every part of it is sending a signal to another part, and sometimes those signals jam. All of those may have to be reset, refreshed, and cleared in an orderly manner to let through the data that puts streaming video on our screens.

The root of the problem is often something we all do without thinking about it: Leaving our system, especially the modem and router, on every minute of every day without end. Electronics are not meant to be left running continuously. In most households, we rely on our Wi-Fi to surf the web or play a game on our smartphones. We call upon it to play Call of Duty on our Xbox. We expect it to be there to send an email from our desktop or laptop computers. Since anyone in the house may want to do any of those things any time of the day or night, the modem and router in most homes are on 24/7/365.

This continuously convenient connectivity does not come without a cost. Sometimes, a device can overheat and this will affect its performance. More commonly, the data processing degrades between the modem and our Internet Service Provider (ISP), making it work harder to get the packets needed to bring the Internet, digital TV services, and Netflix movies to the screen. It’s not your television or your player. It isn’t your modem or your router. It isn’t the app you want to use or your Internet provider. It is a combination of all of these devices and service being unable to communicate and apply the data received when the connection is a little clogged up from an overwhelmed modem.


It’s almost never a permanent problem, but when we neglect to power cycle our home network regularly, that network can insist that we care for it at a most inopportune time. One of these times is when we’re ready to watch a movie on Netflix and see a UI-113 error code instead.

The picture below shows the devices UI-113 can affect, and a small overview of how to tackle the problem.

Troubleshooting UI-113

The steps to resolving this and most other error codes on Netflix involve going a few basic steps. All of them leave your TV or any other viewing screen intact.

Verify that you are connected to the Internet.

While it is not likely to be the main cause of a UI-113 error, it is always a good idea to make sure your device is connected to the Internet. Since it is so simple and quick to do this, let’s give it a go:

  1. Open up another app on your player that connects to the Internet. This may be:
    • Your web browser
    • YouTube
    • A video game that plays online

If the other app can get online and runs as it should, you have eliminated the basic Internet connection as the source of your problem. This does not mean there is not a problem somewhere in the system, only that you are able to connect to it.

Re-set Your Device

This takes a minute and you may have to leave your chair, but if it clears the error, it is well worth it.

  1. Unplug your player, remove your Roku stick, whatever you are using, remove its power source.
  2. Do the same for your television set.
  3. Press the power button on your player and your television to force it to clear.
  4. After at least one minute, plug in your television and then your player.
  5. Turn on your television and then your player.
  6. Sign out and then sign back into your Netflix account.

Re-Enter Your Account Information

  1. From the Netflix home screen, choose the tool daisy or gear icon.
  2. Choose to sign out.
  3. Answer “Yes” to confirm.
  4. Sign back into your Netflix account and try again.

If you cannot find the tool daisy on your set-up, enter through the back door using your arrow keys:

  1. From the Netflix home screen, use the arrows on your remote to enter the following:
  2. Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up (↑↑↓↓← → ← →↑↑↑↑).
  3. Select the option to sign out, start over, or deactivate the account.
  4. Sign back into your Netflix account and try again.


Troubleshoot Your Home Network

You are going to unplug every component that has a part in bringing your shows to you, and then replug/restart it in an orderly manner. While you verified earlier that you have an Internet connection, something may be slowing it down or causing another issue that prevents Netflix from working well.

This is usually resolved when you power cycle your network:

  1. Turn off and unplug your player.
  2. Turn off and unplug your television.
  3. Unplug your modem and your wireless router (if not combined into one device).
  4. Leave everything unplugged for at least one full minute.
  5. Plug in your modem and wait until all lights are solid (none are blinking).
  6. Plug in your wireless router (if a separate device) and wait until all lights are solid.
  7. Plug in your television and your player.
  8. Turn on your television and then your player.

Most of the time, the steps outlined above will fix the UI-113 error. In the rare event it does not, you can check the health of your Wi-Fi router or ISP.

Try this test to bypass your router and connect the player directly to the Internet:

  1. Turn off your player.
  2. Using a LAN cord, connect your player directly to the modem.
  3. Unplug the modem for at least 1 minute.
  4. When you turn on the modem, wait until all lights are solid.
  5. Turn on your player and television set.
  6. Try to stream Netflix again.

If this step works, you will be able to stream your Netflix programming but it may not be the best set up for you. To resume streaming via your home wireless network, you may want to contact the company or person who set up your Wi-Fi network.

If this step did not work, you have a more serious connection issue that requires assistance or repair from the company or person who set up your wireless network.

Preventing UI-113

Hopefully one of these steps restored your system to you so that you can enjoy your Netflix movie as planned. Usually, problems with Netflix streaming is related to our Internet connection or our home network needing a reset. To prevent this nuisance from almost ruining another viewing experience, consider scheduling a weekly power cycle of your home Wi-Fi system. That way, your Wi-Fi becomes unavailable to all devices in your home at a time that you can plan for and is more convenient for everyone, while your modem gets to catch its breath. Then you will not need to know the Netflix Error Code UI-113 Fix or those for any other other mysterious error code numbers when you sit down for another fine Netflix viewing experience.

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