Wifi issues are the bane of every computer users’ existence. Whether it’s your device or the internet itself, it is infuriating to lose a wifi connection for seemingly no reason.
Check out this guide to help you fix and reconnect your wifi.
It’s not you, it’s me
There is nothing more aggravating that connectivity problems when you’re trying to work or simply use the internet. Sometimes there’s no connection, or sometimes the connection can go in and out. The first step in fixing your wifi connectivity problems is to determine what is having the issue. It could be your internet service provider (or ISP for short), your modem, your router, or your device. An easy way to check to see what the problem is from is to try to connect to the internet using a different device.
For example, maybe your desktop computer cannot connect to the internet. You can use your laptop, phone, or tablet and try to connect to the internet. If you CAN then the problem is probably your desktop or other device’s problem. If you can’t then the problem is probably your modem/router/or ISP.
Sometimes it’s hard to tell what the problem actually is and what is actually affected. To fix your wifi issues, check out the rest of this guide.
If the modem, router, or ISP is to blame
If a different device you used can connect to the internet then you can safely assume that the problem is your device. If none of your devices can connect to the internet then you can assume that it is not your device’s fault.
Fix 1: Hard reset on your router and modem
Start with these steps, regardless of what the problem is:
- Unplug your modem and router for 20 to 30 second
- After that plug your modem back in (don’t plug in your router yet)
- Wait for all the lights on the device to stop blinking THEN plug your router back in
- Try to connect to the internet
If that solved your problem then hurray. That should be your go-to if you have any connection problems because it does a good restart of your wifi system.
If resetting your modem and router didn’t help then the next step is to contact your ISP. Check one of your bills to find the number to contact them and give them a call. They can let your know if there is a current outage or if you need to pay your bill. You can also find out if you have faulty equipment that needs to be replaced or fixed. Many ISP’s can do a restart to your equipment just over the phone to see if that would make a difference.
If those solutions didn’t work then follow these next steps to fix your device’s issues.
Fixes to different computers and operating systems
If resetting your modem didn’t help and if your ISP says there’s no problem then the next solution is to fix your device that cannot connect, or keeps losing connection to the internet. I’ll list out the most popular devices that people may have. If your device isn’t on this list then you should Google your device to find out how to go about fixing it’s connectivity problems.
“Anything you can do, but the computer can do it better than you. That’s not a skill!” – Rafaa Khiari
Step 1: Hard reset your Windows computer:
This needs to be your next step after you reset your modem and router. This fix applies to all versions of Windows.
- Power down your desktop or laptop completely
- Next unplug the power cord from the back of the tower, or if you have a laptop remove the battery
- Leave it unplugged for 20 to 30 seconds then plug the cord or battery back in
- Power on your computer
Windows 7: If your Windows 7 computer cannot connect to the internet, or if it keeps disconnecting from the internet, follow these different steps.
Step 1: erase wireless network
- Go to control panel then network
- Select “manage wireless network”
- Right click the network you are using and click on “remove network”
- Next go back to the network center and select add new
- Find your wireless network and click connect
Doing this does a sort of reset that can eliminate any issues or weird glitches your connections may have had. If this doesn’t work then move onto the next step.
Step 2: Diagnostic repair
- Go to control panel and click on Network center
- On the left side click on Change network adapter
- Click on diagnose under the “network adapter” link
Windows will attempt to fix the wireless problem. If it doesn’t work proceed to the next step.
Step 3: Update drivers
- Go to the start menu and do a search for Windows update
- Next click on check for update
- If any drivers need to be updated Windows will update them
It’s possible that those drivers either aren’t installed or had some type of glitch that messed up your network connection.
If none of those fixes worked for your Windows 7 computer then you can contact Microsoft at: (800) 642-7676
Windows 8 and 8.1
For Windows 8 and 8.1 I have found that the best fix to the wifi disconnecting is to uninstall the networks’s drivers and then reinstall them. Follow these steps to fix the problem:
- Go to settings and then search for device manager
- Find Network Adapters and click on the drop down arrow
- Find Wireless Adapter
- Click on it twice and it will pull up another box with options
- Go over to the tab that says Driver
- You can do 2 things:
- Either click on uninstall to totally uninstall all drivers
- Or you can click on update to see if the drivers are up to date (for this problem we will uninstall it to make sure that the fix will work)
- Click on OK after you select uninstall
- After it is uninstalled go ahead and restart your computer
- After your computer powers back on you will need to reconnect to the network
This seems to be the best fix for the wifi problem. If this doesn’t work then you may want to do the whole “unplugging your computer then plugging it back in” thing that you see everywhere. That does help in most cases because it does a little system reset that helps solve your computer problems.
In my experience, and with experience from other people I know, Windows 10 does not have many problems with wifi disconnecting. That’s not to say it doesn’t happen, but it’s not as common. Its also very uncommon with Asus computers because Asus automatically updates drivers. Follow these steps to update your network drivers:
- Go to the start menu and search for Device Manager
- Once you get into device manager go to Network Adapters
- Find the network you are using and right click it
- Under the drivers tab click on “update driver”
- Once the driver finishes updating you will need to restart your computer
Unfortunately I am not very familiar with Windows 10 problems because I have hardly had any, so if you are still having issues you can check out this article here written by the folks at Microsoft to help solve internet issues.
Now let’s cover wifi disconnecting with Mac computers. In my experience and research many people don’t seem to have this problem, and the problem may very well be your internet as opposed to your Mac. Before you do anything make sure that you are running the current version of the OS. Here’s how:
- Click on the Apple logo and the top left of the screen
- Select About this Mac
- Click on Software update
- That will redirect you to the Apple app store and will tell you if an update is needed
If that didn’t solve your problem then make sure you have done these things:
- Try other networks
- Try using another network and see if you can connect to that
- If you can then you can narrow down that the problem is probably related to your internet and not your computer
- Make sure you are in range to your router-
- It’s possible you may be just outside of your router range so the signal might be intermittent
- Try getting your Mac closer to your router without any possible interference
If those fixes didn’t work you can check out some of these articles for some additional help. These aren’t necessarily the easiest fixes but they seem to solve the problem for a lot of people.
I’ve never personally had any problems with my Mac disconnecting from the wifi. The only time it does happen is when my wifi actually goes down.
These fixes are for computers, but sometimes you may have a problem with the wifi disconnecting from your phone or your gaming console. Follow some of the same steps as above:
- Reset your modem and router
- Unplug and plug the power cord back in to your console
- On your phone do a hard restart (instructions for this varies by manufacturers)
- If you are still having issues do your best to Google and research the problem
In my own experience the wifi problem is usually my internet as opposed to my device. Hopefully these fixes helped you fix your wifi from disconnecting randomly.